Skip to main content
Current Status
Not Enrolled
Get Started
This course is currently closed

Process Mapping for Opportunities

Click below to access your content. Note you must complete both the course content and the evaluation survey in order to claim your certificate. When you have completed the course content, please return to this page and click on the Claim Survey link below to access your certificate. Once you have successfully completed this course your certificate will become available at the top of this page and on your My Certificates page.

Course Details

Credit/contact hours: .25
Estimated time to complete: 15 minutes
Publication Date: March 19, 2020
Expiration date: March 19, 2026
Reviewed: March 18, 2023


Streamlining clinical or operational processes has the potential to improve efficiency, effectiveness, and staff and patient satisfaction, and also reduce variability and waste. Process mapping is one of a set of process analysis skills that promote a deeper understanding of a process and provide a mechanism to improve its flow and outcomes. In this module, we explore the advantages and opportunities using this skill can provide for quality improvement work. Many quality improvement professionals consider process mapping an essential skill for your toolkit.

Note: This course is eligible for ACPE credit.

You Will Learn

  • Define the value of process mapping in healthcare quality improvement
  • Describe the strengths and potential weaknesses of process mapping
  • Identify opportunities for process mapping

Method and medium:

Learners participate in the interactive learning modules by correctly answering multiple choice questions dispersed throughout. Learners will be prompted to try again, if a question is answered incorrectly.The course will open in a new tab - to exit the course, simply close that tab.

Katharine Schlag, MSN, RN, FNP

University of Virginia Department of Medicine and Department of Pediatrics, Quality & Patient Safety

DISCLOSURE: This individual reports no relevant financial relationships with commercial entities.

John D. Voss, MD

John D. Voss, MD, is in the Division of General Medicine, Geriatrics and Palliative Care at the University of Virginia.

DISCLOSURE: This individual reports no relevant financial relationships with commercial entities.

Please rate this

 5/5 (2)